Answered on: August 2, 2019
Client
I have made a reservation with car rental booking number ES5184594259 at Madrid Airport. Can you check if I took full cover insurance? I am sure I did but cannot find the confirmation.
Agent
OK, the simplest way to check is to log into amendcarhire.com as you will see if you have, but also crucially , if not, you can add it there.
Agent
When did you make the reservation, just?
Client
I booked the hire car in May.
Agent
I found your reservation, you made it in early May. You didnt take the extra insurance. But you are still able to add the AXA extra insurance, read this:-
Agent
Very basic insurance is included in the rental rate. However, subject to your residency you may be offered additional insurance during the online booking process. At STEP3 during the online booking process after choosing your car model you may be offered extra comprehensive insurance with our insurance partner AXA.This is the most comprehensive and cost effective insurance available. However you will also be offered extra insurance at the desk on arrival. To view these options, next to the car photo of your choice is a link entitled IMPORTANT INFORMATION. Click on this and then on INSURANCE and it will display the options of that particular supplier. Try a few different suppliers as they do vary widely. If you purchase our online insurance with AXA, print the policy that will be emailed to you and take it with you. You do not need any other insurance.